FAQs
General & Overview
- What is the Guild Charter?
- Does Guild require any plugins to work on the web or mobile?
- Does Guild have a means to integrate with systems like Office 365 or CRM platforms like Dynamics 365?
- Which browser formats are supported by the web version?
- Is Guild purely a mobile app?
- Do I have to answer all of the questions during the signup process?
Security & Privacy
- How secure is Guild?
- Who is the Guild team?
- Who owns my data?
- Can I delete all of my data?
- Is there a searchable history of my deleted messages or data?
- Can I request a copy of all of my data?
Pricing & Payment
- What are Guild’s payment terms?
- What payment options does Guild offer?
- Are there any discounts available for using Guild?
- Can I downgrade during the year?
- Can I upgrade during the year to host more members?
- Does Guild offer free trials?
Team & Company
Messaging & Interface
- How do I know if a message has been sent?
- How does moderation/quality control work in Guild?
- Is it possible to search through all conversations for a specific phrase?
- Can anyone see if I’ve edited my message?
- What will show when I’ve deleted my message?
- How do I edit or delete my message?
Hosts & Admins
- What privileges do I have as an Account Admins beyond those of a Host?
- Can Account Admins see the conversations within groups they manage?
- Can groups (guilds) have multiple hosts?
- Do all guilds (groups) have to have a host?
- Is it possible to mass invite people to my guild?
- When I send an invite, does it look like it comes from Guild or from me?
Issues & Troubleshooting
Legal & Liability
- What limits are there on Guild’s liability?
- Is Guild HIPAA-compliant?
- What standards of content quality must all users adhere to?
- Who is responsible for the quality of content contributed?
- Is Guild a data controller or data processor?
- Is any ownership of data/content assigned to Guild when contributed?