There are five community management roles within Guild.
Usually, the person who sets up the account, or the main decision maker on a Business or Enterprise Plan. Account owners are the main point of contact for invoicing and all support and service communications, unless agreed otherwise.
Account owners are automatically assigned the same permissions as account administrators.
Administrators have access to the web admin for an account and can do the following:
- Create and customise new and existing groups
- Add/change logos and images on new and existing groups
- Download analytics for all groups within an account
- Add additional admins, assign hosts and moderators
- Generate integration keys
- Invite members to any of the account's groups using the bulk email send
- Manage members for all the account's groups via the 'Invitations' screen - view invite status, resend and revoke invites and remove members
- Access any of the account's group by using the private link in the invitations screen
Where an administrator is also a member of their account's groups, they have all the same permissions as a group host or moderator. Admins can also hold the role of host.
The number of administrators you can have on an account is determined by your Guild Plan.
Each group has one host who acts as the face of the group. The host's profile details will appear on the group information page, and any invites or direct messages sent from the group will be sent on behalf of the host.
Hosts have permission to use all group management and moderation functions, including;
- Creating polls and events
- Pinning and featuring content
- Using visibility boosts
- Editing thread titles
- Removing members' posts or entire threads
- Inviting members to private groups using the private link
- Removing members from groups
- Updating some settings for the group they're hosting (via the three dot menu, top right of the group home screen).
Hosts cannot access the the account admin area, so they can't start new groups on an account, download analytics data, manage bulk invites or generate integration keys.
Guild's paid plans allow for one host per group.
Moderators have the same permissions as a group host. The difference is that they are not featured on the group information page. The number of moderators you can have on your account will be determined by your Guild Plan. Basic Plans don't have an option to add moderators.
The group authority will receive reports of inappropriate behaviour within the group via email. These include group conversations and group single messages. By default the group authority is assigned to the group host, but you change that by adding/removing anyone from your admin/host/moderator team.